Refund policy

Returns

Our freshly baked cookies are perishable, so we do not accept returns or offer refunds simply because you change your mind.

This does not affect your statutory rights if your order is faulty, damaged, incorrect or not as described.

Damaged, faulty or incorrect orders

Please check your order when it arrives. If there is a problem, email thebigboybakeryy@gmail.com as soon as possible with your order number and a description of the issue.

If possible, include clear photographs of the cookies and packaging to help us investigate.

We will review the issue and provide any refund or other remedy you are entitled to under consumer law. A replacement may be offered where appropriate, without limiting your right to a refund.

Please contact us before sending any food back so we can explain the next steps.

All customer enquiries are handled by email.